Delivery Policy

At Owambee, we are committed to providing you with a reliable and efficient delivery service for your groceries and food items. This Delivery Policy outlines the terms and conditions related to the delivery of orders placed through our platform.

1. Delivery Area

1.1. Service Coverage

Owambee currently offers delivery services within specific areas. Please check our website or mobile application for the most up-to-date information on our delivery zones. If you are outside of our delivery area, we regret that we cannot fulfill your order at this time.

1.2. Address Accuracy

It is your responsibility to provide an accurate and complete delivery address. Owambee is not responsible for orders delivered to incorrect addresses provided by the customer.

2. Delivery Times

2.1. Delivery Schedule

We offer delivery services 7 days a week, with various delivery windows available to accommodate your schedule. Delivery times are subject to availability and may vary based on demand and other factors.

2.2. Estimated Delivery Time

While we strive to deliver your order within the estimated timeframe, please note that delivery times are estimates and not guaranteed. Factors such as traffic, weather, and order volume may affect delivery times.

2.3. Same-Day Delivery

For same-day delivery, orders must be placed by the cutoff time specified on our website or mobile application. Orders placed after the cutoff time will be delivered on the next available delivery day.

3. Delivery Fees

3.1. Standard Delivery Fees

Delivery fees may vary based on the size of your order, delivery distance, and chosen delivery window. The applicable delivery fee will be displayed at checkout before you complete your order.

3.2. Promotional Offers

From time to time, Owambee may offer promotional discounts or free delivery on qualifying orders. Please check our website or mobile application for current promotions and terms.

4. Order Tracking

4.1. Real-Time Tracking

Once your order is out for delivery, you will receive a notification with a tracking link to monitor the status of your delivery in real time.

4.2. Delivery Updates

You may receive updates via email, SMS, or push notifications regarding the status of your delivery. Please ensure your contact information is up-to-date to receive these notifications.

5. Delivery Instructions

5.1. Special Instructions

If you have specific delivery instructions (e.g., leave the order at the front door, call upon arrival), please provide them at the time of checkout. Our delivery team will do their best to accommodate your requests.

5.2. Unattended Deliveries

If you are not available to receive your order, our delivery team will follow the instructions provided. Owambee is not responsible for any loss or damage to orders left unattended per your instructions.

6. Delivery Issues

6.1. Delayed Deliveries

In the event of a delay, we will notify you as soon as possible and provide an updated delivery timeframe. We apologize for any inconvenience and appreciate your understanding.

6.2. Incorrect or Missing Items

If you receive an incorrect item or if an item is missing from your order, please contact our customer service team within 24 hours of delivery. We will investigate the issue and arrange for a replacement or refund as appropriate.

6.3. Damaged Items

If any items in your order are damaged, please contact our customer service team within 24 hours of delivery. We may request photographic evidence of the damage to process your claim and arrange for a replacement or refund.

7. Changes to This Delivery Policy

We may update this Delivery Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and mobile application. Your continued use of our services after any changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Delivery Policy, please contact us at:

Owambee Customer Service

Email: support@owambee.com

Phone: +1 (470) 931-2506

Address: 106 Mirage Dr, Dallas, GA 30157

Thank you for choosing Owambee. We are committed to providing you with a high-quality, reliable delivery service and appreciate your trust in us.