Returns & Refunds Policy
At Owambee, we strive to provide you with the highest quality grocery and food delivery services. Due to the perishable nature of our products, all sales are final, and we do not accept returns of perishable goods. However, if you receive a damaged or incorrect item, we will review your request and, at our discretion, issue a refund or replacement.
1. Eligibility for Refunds
1.1. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team within 24 hours of delivery. We may request photographic evidence to assess the issue before processing a refund or replacement.
1.2. Incorrect Items
If you receive an item that you did not order, notify us within 24 hours of delivery. We will review your request and, at our discretion, arrange for the correct item to be delivered or issue a refund.
1.3. Missing Items
If an item is missing from your order, please contact us within 24 hours of delivery. We will investigate the issue and determine whether to issue a refund or deliver the missing item.
2. Non-Refundable Items
Due to the perishable nature of our products, we cannot accept returns or issue refunds for:
Items that have been opened or used
Items that are not in their original packaging
Items that were not stored correctly after delivery (e.g., not refrigerated or frozen as required)
Orders delivered to an incorrect address provided by the customer
Change-of-mind requests, as all sales are final
3. Refund Process
3.1. Contact Customer Service
To request a refund, please contact our customer service team at:
📧 Email: support@owambee.com
📞 Phone: +1 (470) 931-2506
3.2. Provide Order Details
When contacting us, please provide the following information:
Your name
Order number
Date of delivery
Details of the issue (e.g., damaged item, incorrect item, missing item)
Photographic evidence (if applicable)
3.3. Review and Resolution
Our customer service team will review your request and may contact you for additional information. Depending on the nature of the issue, we may:
Replace the damaged, defective, or incorrect item
Deliver the missing item
Issue a refund to your original payment method (at our discretion)
4. Refund Timelines
Refunds may take 5-10 business days to process, depending on your bank or payment provider. You will receive a notification once the refund has been processed on our end.
5. Changes to This Refund Policy
We may update this Refund Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be posted on our website and mobile application. Your continued use of our services after such changes indicates your acceptance of the updated policy.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
📧 Email: support@owambee.com
📞 Phone: +1 (470) 931-2506
🏢 Address: 106 Mirage Dr, Dallas, GA 30157
Thank you for choosing Owambee! We are committed to providing you with high-quality service and appreciate your understanding of our refund policies.